Region Manager, Onsite Service - Florida
Company: Disability Solutions
Location: El Segundo
Posted on: October 2, 2024
Job Description:
KARL STORZ is seeking a Region Manager, On-site Service to lead
the Field Service Department's Protection 1-- Services Group.The
Region Manager will oversee a team of On-site Endoscopic
Specialists based in the Central US territory, providing onsite
service support to KSEA clients. Hired candidates must reside in
Florida. Key responsibilities include implementing company
policies, driving the team to meet assigned repair goals in a
fiscally responsible manner, and collaborating with
cross-functional teams, including sales, repair administration, and
logistics. Additionally, the Region Manager will be responsible for
managing operating expenses and leading personnel management,
including hiring, training, and daily supervision.The Region
Manager will report to the Area Manager, Onsite Services.KEY
RESPONSIBILITIES
- Ensure KARL STORZ Service goals and benchmarks are achieved for
all On-site Endoscopic Specialists within the defined
territory.
- Provide daily supervision of all field based On-site Endoscopic
Specialists ensuring that all KARL STORZ policies and procedures
are followed.
- Interface with all On-site Endoscopic Specialists accounts on a
regular basis, developing relationships with key hospital staff and
surgeons to ensure Service needs meet the customer's
expectations.
- Develop contingency plans for team time off and provide support
and coverage as needed for all accounts.
- Provide support to the OES team during large preventive
maintenance checks and Health Stream in-services.
- Assist in managing audits and inventory control.
- Manage On-site Endoscopic Specialist teamwork schedules to
ensure adequate coverage and support for all accounts.
- Encourage consistent quality improvement and learning for the
On-site Endoscopic Specialist team.
- Act as a partner to KARL STORZ Sales and On-site Endoscopic
Specialist teams to manage instrument repair issues within accounts
across territory.
- Gather and track key, relevant hospital account data and
summarize to supervisor. Metrics and status will be delivered in a
timely manner to reflect the dynamic and changing needs of the
account.
- Collaborate and strategize with sales executives to improve
customer service experience within the OR setting.
- Timely and effectively communicate customer pain points, as
well as provide feasible proposals on improvement.
- Observe, collect, and communicate key data on competitive
accounts.
- Monitor OES daily activity, ensuring OES is providing maximum
value to the customer by educating and training staff in surgical
instrumentation care and handling practices.
- Conduct yearly performance reviews for On-site Endoscopic
Specialists.
- Identify, develop, and train staff on potential new service
programs.
- Partner with Human Resources to counsel/coach any performance
issues as deemed necessary. REQUIREMENTS Our successful candidate
will have excellent written and spoken English language business
communication skills. They will also have demonstrated success
working in a collaborative, service-oriented team
environment.Additional requirements include, but are not limited
to:
- A minimum education level of a bachelor's degree or equivalent
related experience.
- A minimum of 3 years of experience in medical repair or sales;
preferred background in surgical technology, central sterile
processing, or nursing.
- Knowledge of service-related call-points i.e. Central
Processing Dept, Operating Room and Bio-Med.
- Ability to manage OES field activities included but not limited
to, daily troubleshooting of operating room equipment, preventative
maintenance checks, in services and reporting.
- Recruiting/interviewing skills.
- Possess training skills.
- Budgeting and expense control skills.
- Ability to provide input toward the on-going development and
expansion of the On-site Endoscopic Specialist program.
- Ability to critique and set direction for the On-site
Endoscopic Specialist team.
- Demonstrated technical proficiency in related software
including MS Office and SAP.
- Ability to effectively prioritize tasks in a project management
fashion.
- Possess exceptional organizational skills and the ability to
multi-task. Essential Function
- Must be able to maintain productive working relationships and
treat fellow employees with respect.
- Has contact with: Both internal and external customers
- Must be able to be on their feet for extended periods of time
including going up and down stairs and navigating multiple
departments within the hospital facility.
- Must be able to work in the perioperative arena with exposure
to sounds, sights, and smells and have the ability to remain calm
during stressful situations.
- Must have solid interpersonal and communication skills.
- Successful completion of a background check and drug test for
safety sensitive positions.
- This position requires daily driving to geographically
dispersed accounts.
- Candidates must have a valid driver's license in the state
where the vehicle will be operated or in the state of residence.
Preferred, not required:
- A minimum of 3 years' experience in a management/supervisory
level role or equivalent experience. Eligible Employee Benefits
- Medical / Dental / Vision including a state-of-the-art wellness
program and pet insurance, too!
- 3 weeks vacation, 11 holidays plus paid sick time
- Up to 8 weeks of 100% paid company parental leave; includes
maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 60% of the
employee's first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition
pre-imbursement
- Fitness reimbursement of up to $200 annually
- And much more! KARL STORZ reserves the right to change or
modify the employee's job description whether orally or in writing,
at any time during the employment relationship. Additionally, KARL
STORZ, through its supervisors, may require an employee to perform
duties outside their normal description within the sole discretion
of the supervisor. Employees must comply will all applicable KARL
STORZ policies and procedures.Credentialing requirements at KARL
STORZKARL STORZ is committed to maintaining a safe work environment
for our employees and customers. Most field-based roles at KARL
STORZ require hospital credentialing/health screens as a condition
of employment. Credentialing can include required vaccinations,
health screens & other requirements as outlined by our customers.
During the interview process, we encourage you to ask how
credentialing/health screens may impact the role you are seeking
and if you require any reasonable accommodations regarding these
requirements.Pay TransparencyThe pay range and/or hourly pay rate
listed is a good faith determination of potential base compensation
that may be offered to a successful applicant for this position at
the time of this job posting and may be modified in the future.
When determining a specific team member's base salary and/or hourly
pay rate, several factors will be considered including such things
as location, specialty, service line, years of relevant experience,
education, professional credentials, internal equity, and the
amount budgeted for the role.Equal Employment Opportunity &
Reasonable Accommodation StatementKARL STORZ is committed to
creating an inclusive space where employees are valued for their
skills and unique experiences. To achieve this goal, we are
committed to diverse voices, and all applicants will receive
consideration without regard to race, color, sex, national origin,
disability, veteran status, or any other protected characteristic.
KARL STORZ is also committed to providing reasonable accommodations
during our recruitment process. Should you need assistance or
accommodation please email us at taoperations@karlstorz.com.Get in
Contact
Keywords: Disability Solutions, Camarillo , Region Manager, Onsite Service - Florida, Executive , El Segundo, California
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